SHIPPING POLICY – VIBEBINA

EFFECTIVE DATE: MARCH 6, 2025

At VIBEBINA, we are committed to providing a reliable and secure shipping experience for our customers. This Shipping Policy outlines the details of our shipping processes, including shipping options, delivery times, shipping fees, and other important terms. By placing an order with VIBEBINA, you agree to the terms set forth in this policy.

1. SHIPPING DESTINATIONS

✔ We offer domestic shipping within the United Kingdom and international shipping to select countries.
✔ International shipping availability depends on the destination and product restrictions.
✔ Some remote or rural areas may experience longer delivery times or limited shipping options.

🚨 Important: If we are unable to ship to your location, we will notify you immediately and issue a full refund.

2. SHIPPING OPTIONS & DELIVERY TIMES

We offer a range of shipping options to meet your needs:

2.1 Domestic Shipping (United Kingdom)

✔ Standard Shipping: 3-7 business days
✔ Express Shipping: 1-3 business days

2.2 International Shipping

✔ International orders are typically delivered within 7-20 business days, depending on the destination and customs processing.

🚨 Important: Delivery times are estimates and may vary due to weather conditions, shipping carrier delays, or customs clearance.

3. SHIPPING FEES

✔ Shipping costs are calculated based on the destination, weight, and selected shipping method at checkout.
✔ We offer free shipping for orders over a certain amount (domestic only).
✔ International customers are responsible for customs duties, import taxes, and any additional fees imposed by their country.

🚨 Important: Customs fees are not included in the product price or shipping cost and are the responsibility of the customer.

4. ORDER PROCESSING TIME

✔ Orders are processed within 1-2 business days (excluding weekends and holidays).
✔ During peak shopping periods (such as holidays or promotional events), order processing may take up to 3 business days.
✔ Once your order is processed, you will receive a tracking number via email.

🚨 Important: Custom or pre-order items may require additional processing time. You will be notified if any delays occur.

5. ORDER TRACKING

✔ After your order has shipped, you will receive an email with tracking information.
✔ You can track your order using the tracking number provided via the carrier’s website.
✔ Please allow 24-48 hours for the tracking information to update before contacting us.

🚨 Important: VIBEBINA is not responsible for any tracking errors or delays caused by the shipping carrier.

6. FAILED DELIVERIES & INCORRECT ADDRESSES

✔ Customers are responsible for providing accurate shipping information at checkout.
✔ If a package is returned due to an incorrect address, the customer will be responsible for return shipping costs and any fees associated with reshipping the order.
✔ If your package is marked as delivered but you did not receive it, please check with your neighbors, household members, or local post office for more information.

🚨 Important: VIBEBINA is not responsible for lost or delayed shipments due to incorrect addresses or customs processing issues.

7. DAMAGED, LOST, OR DELAYED SHIPMENTS

If your order is damaged, lost, or delayed, please contact us within 7 days of receiving your order:

✔ Provide your order number
✔ Describe the issue and include photos (if applicable)

We will investigate the issue and, if necessary, provide a replacement or refund for the order.

🚨 Important: Shipping carriers may require time to process claims before refunds or replacements can be issued.

8. CUSTOMS, DUTIES, AND INTERNATIONAL TAXES

✔ International customers are responsible for any customs duties, import taxes, or other fees imposed by their country.
✔ VIBEBINA has no control over customs policies or delays caused by customs processing.
✔ These fees are not included in the product price or shipping charges and are the responsibility of the customer.

🚨 Important: If customs fees are not paid by the recipient, the package may be returned or discarded. VIBEBINA will not issue a refund in these cases.

9. REFUSED & RETURNED SHIPMENTS

✔ If you refuse delivery or the package is returned to us due to incorrect address, the customer is responsible for return shipping costs.
✔ If the package is returned due to failed delivery attempts or incorrect addresses, shipping fees are non-refundable.

🚨 Important: VIBEBINA is not responsible for packages that cannot be delivered due to incorrect addresses or failure to pick up packages from customs.

10. CHANGES TO THIS SHIPPING POLICY

VIBEBINA reserves the right to update or modify this Shipping Policy at any time.
✔ Any changes will be posted on this page, and your continued use of our website indicates acceptance of the updated terms.

11. CONTACT INFORMATION

For shipping inquiries or assistance, please contact us:

📍 Address: 14 Balsham Road, Hartley, NE26 6JS, United Kingdom
📞 Phone: 077 8262 5336
📧 Email: info@vibebina.com
🌍 Website: vibebina.com