Refund and Returns Policy
Effective Date: January 7, 2025
At Vibebina, customer satisfaction is our top priority. This Refund and Returns Policy explains our processes for handling returns, refunds, and exchanges. By purchasing from vibebina.com, you agree to these terms.
1. Eligibility for Returns
To qualify for a return:
The item must be unused, in its original condition, and in its original packaging.
The return request must be made within 30 days of receiving the item.
Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
Personalized or custom-made products.
Perishable goods (e.g., food or flowers).
Items marked as “final sale.”
3. Return Process
3.1 Initiating a Return:
Contact us at info@vibebina.com or call 077 8262 5336 to request a return authorization.
Include your order number, a description of the issue, and photos if applicable.
3.2 Shipping Returns:
Once approved, you will receive instructions for shipping the item back.
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
4. Refunds
4.1 Refund Processing:
Upon receiving and inspecting the returned item, we will notify you of the refund approval status.
Approved refunds will be processed within 7-10 business days to the original payment method.
4.2 Partial Refunds:
Items not in their original condition or returned after 30 days may be eligible for partial refunds at our discretion.
5. Exchanges
We only replace items if they are defective or damaged. To request an exchange, contact us with proof of the defect or damage.
6. Damaged or Defective Items
If you receive a damaged or defective item:
Notify us within 7 days of receipt.
Provide photos of the damage or defect for review.
7. Cancellations
Orders can be canceled before they are shipped. Contact us immediately if you wish to cancel your order. Once shipped, cancellations are not possible, and our standard return policy applies.
8. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
Check your bank account or contact your credit card company.
If you’ve done this and still have not received your refund, contact us at info@vibebina.com.
9. International Returns
For international customers, additional customs or import fees may apply. Vibebina is not responsible for these charges, and they are non-refundable.
10. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on our website with the effective date.
Contact Information: If you have questions about our Refund and Returns Policy, please contact us:
Street: 14 Balsham Road, Hartley, NE26 6JS, United Kingdom
Phone: 077 8262 5336
Email: info@vibebina.com
Website: vibebina.com