Sales Policy
Effective Date: January 7, 2025
At Vibebina, we are committed to providing our customers with a seamless and satisfactory shopping experience. This Sales Policy outlines the terms and conditions that apply to all purchases made on vibebina.com. By placing an order with us, you agree to adhere to the policies outlined below.
1. Ordering Process
1.1 Account Creation: Customers may create an account to facilitate future purchases, track orders, and manage preferences. Providing accurate and complete information is essential.
1.2 Order Confirmation:
Once an order is placed, you will receive a confirmation email detailing the order summary, shipping address, and payment status.
Orders are subject to availability, and we reserve the right to cancel or modify orders if necessary.
1.3 Payment Methods:
We accept major credit cards, debit cards, and other payment options displayed at checkout.
Payments are processed securely through a third-party payment gateway.
2. Pricing and Promotions
2.1 Pricing Policy:
Prices displayed on our website are in GBP and include applicable taxes unless stated otherwise.
We reserve the right to change prices at any time without prior notice. However, the price at the time of purchase will be honored.
2.2 Promotions and Discounts:
Discounts, coupon codes, and promotional offers are valid only within the specified time frame and cannot be combined unless explicitly stated.
3. Shipping and Delivery
3.1 Shipping Options:
We offer multiple shipping options, including standard and expedited delivery. Estimated delivery times are displayed at checkout.
Shipping fees are calculated based on the delivery location and selected shipping method.
3.2 Order Tracking:
Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
3.3 International Shipping:
International customers are responsible for customs duties, taxes, and additional fees that may apply.
4. Cancellation Policy
4.1 Order Cancellation:
Orders can be canceled before they are processed for shipping. To cancel, contact us immediately at info@vibebina.com or call 077 8262 5336.
Once an order has been shipped, cancellations are not possible.
4.2 Seller-Initiated Cancellations:
Vibebina reserves the right to cancel orders due to inaccuracies in product information, pricing errors, or other unforeseen circumstances.
Customers will be notified promptly, and a full refund will be issued.
5. Product Availability
5.1 Stock Levels:
While we strive to maintain accurate inventory levels, there may be instances where products become unavailable after an order is placed.
In such cases, customers will be notified, and a suitable alternative or refund will be offered.
5.2 Pre-Orders:
For pre-ordered items, estimated delivery dates will be communicated at the time of purchase.
Delays may occur, and we will keep you informed of any changes.
6. Return and Refund Policy
For detailed information on returns and refunds, please refer to our Refund and Returns Policy available on our website.
7. Warranty and Product Support
7.1 Product Warranty:
Certain products may come with a manufacturer’s warranty. Warranty terms vary and are outlined in the product description or accompanying documentation.
7.2 Customer Support:
For assistance with defective or malfunctioning products, contact us at info@vibebina.com. We will guide you through the support or warranty claim process.
8. Limitation of Liability
8.1 Indirect Damages:
Vibebina is not liable for indirect, incidental, or consequential damages resulting from the purchase or use of our products.
8.2 Maximum Liability:
Our maximum liability is limited to the value of the product purchased.
9. Policy Updates
We reserve the right to amend this Sales Policy at any time. Updates will be published on this page with a revised effective date.
Contact Information: For any questions or concerns regarding this Sales Policy, please contact us:
Street: 14 Balsham Road, Hartley, NE26 6JS, United Kingdom
Phone: 077 8262 5336
Email: info@vibebina.com
Website: vibebina.com