SALES POLICY – VIBEBINA

EFFECTIVE DATE: MARCH 6, 2025

At VIBEBINA, we are dedicated to providing premium skincare and beauty products designed to enhance your natural beauty and well-being. This Sales Policy outlines the terms and conditions for purchasing products from our website, including the ordering process, payment methods, shipping details, and more. By placing an order with VIBEBINA, you agree to the terms set forth in this policy.

1. ORDERING PROCESS

To place an order on VIBEBINA, please follow these steps:

✔ Step 1: Browse our collection of skincare and beauty products.
✔ Step 2: Select the items you wish to purchase and add them to your shopping cart.
✔ Step 3: Review your order to ensure the correct products, quantities, and sizes.
✔ Step 4: Proceed to checkout, where you will provide your billing and shipping information.
✔ Step 5: Select your preferred payment method and complete your purchase.
✔ Step 6: After payment is confirmed, you will receive an order confirmation email with the details of your purchase.

🚨 Important: Please double-check your order details before confirming, as changes cannot be made after the order is placed.

2. PAYMENT METHODS

We offer several secure payment options for your convenience:

✔ Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
✔ PayPal – A secure and widely used payment method.
✔ Apple Pay & Google Pay – Convenient mobile payment options.
✔ Buy Now, Pay Later Services (subject to third-party approval).

🚨 Important: All payments are processed securely through third-party payment providers, and VIBEBINA does not store or have access to your full payment details.

3. ORDER PROCESSING TIME

✔ Orders are typically processed within 1-2 business days (excluding weekends and holidays).
✔ During peak periods (e.g., holidays or sales events), processing may take up to 3 business days.
✔ Once processed, your order will be shipped, and you will receive a tracking number via email.

🚨 Important: Custom or pre-order items may require additional processing time. You will be notified if any delays occur.

4. SHIPPING & DELIVERY

We offer reliable shipping options to ensure that your products arrive promptly and safely.

4.1 Domestic Shipping (United Kingdom)

✔ Standard Shipping: 3-7 business days
✔ Express Shipping: 1-3 business days

4.2 International Shipping

✔ International delivery times generally range from 7-20 business days, depending on the destination and customs processing.

🚨 Important: Shipping times are estimated and may be affected by weather, shipping carrier delays, or customs clearance.

5. SHIPPING FEES

✔ Shipping costs are calculated based on the destination, weight, and chosen shipping method at checkout.
✔ Free shipping is available for orders over a certain amount (domestic only).
✔ International customers are responsible for customs duties, import taxes, and any other fees imposed by their country.

🚨 Important: Customs fees are not included in the product price or shipping cost and are the responsibility of the customer.

6. RETURNS & EXCHANGES

We want you to be fully satisfied with your purchase. If for any reason you are not, we offer a return and exchange policy as per our Return & Exchange Policy.

✔ Returns are accepted within 30 days of receiving your order.
✔ Exchanges are available for damaged, defective, or incorrect items.
✔ Refunds will be issued to the original payment method within 7-10 business days after receiving the returned item.

🚨 Important: For full details, please refer to our Return & Exchange Policy.

7. ORDER CANCELLATIONS & MODIFICATIONS

✔ Orders can be canceled or modified within 12 hours of placement, provided the order has not yet been processed.
✔ Once an order is processed or shipped, it cannot be canceled or changed.

🚨 Important: If you wish to modify or cancel your order, please contact us immediately at info@vibebina.com.

8. PRODUCT AVAILABILITY

✔ We strive to maintain accurate product availability information. However, product availability is subject to change without prior notice.
✔ If an item is out of stock, we will notify you and offer either a replacement, a refund, or an option to wait for restocking.

🚨 Important: Some items, such as limited edition products, may not be restocked once sold out.

9. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order:

✔ Provide your order number
✔ Describe the issue and include photos of the damaged or incorrect item

Our team will review your claim and offer a replacement or refund once the issue is confirmed.

🚨 Important: Claims for damaged or incorrect items must be made within 7 days of receiving the product.

10. WARRANTY & PRODUCT AUTHENTICITY

✔ All products sold by VIBEBINA are 100% authentic and sourced from trusted suppliers.
✔ We do not sell counterfeit or expired products.
✔ Some products may come with a manufacturer’s warranty, which will be specified in the product description.

🚨 Important: For warranty claims, please reach out to the manufacturer directly.

11. PROMOTIONS & DISCOUNTS

✔ VIBEBINA may offer promotions, discounts, and coupon codes from time to time.
✔ Promo codes must be applied during checkout and cannot be added after the order has been placed.
✔ Discounts cannot be combined unless explicitly stated.

🚨 Important: VIBEBINA does not honor coupon codes from unauthorized third-party websites.

12. CHANGES TO THIS SALES POLICY

VIBEBINA reserves the right to update or modify this Sales Policy at any time.
✔ Changes will be posted on this page, and your continued use of our website indicates acceptance of the updated terms.

13. CONTACT INFORMATION

For any questions or concerns regarding this Sales Policy, please contact us:

📍 Address: 14 Balsham Road, Hartley, NE26 6JS, United Kingdom
📞 Phone: 077 8262 5336
📧 Email: info@vibebina.com
🌍 Website: vibebina.com